Important Shipping Information

Important Shipping Information

Processing Times

We aim to ship all orders within 24/48 hours. However during busy season this timeline can change. Please plan ahead we do our best to fulfill orders as fast as we can. Special order items have stated lead times on their product page. Selecting priority mail or ups 2 or 3 day does not make your order jump ahead of our processing time. The shipping speed you selected begins once your item is picked up by the carrier.

Once an order is handed to the delivery driver it is out of our hands. That means we are unable to control what is done with your package after it leaves our facility. Under no circumstance will we refund shipping because an order arrived later than expected. Unfortunately this is out of our control.
Stated delivery times on our checkout page are ESTIMATED and can and will change based on the postal service.

Tracking / Address Accuracy

We provide tracking with all orders this will be emailed to the provided email address. If you provided an incorrect email you will not receive the tracking.Please check and double check the email address you provide.
Please make sure the shipping address you provide is correct. If a street number , apartment number or unit number is missing you may not receive your package. This is not our responsibility you must check your own address to make sure it is correct.

Lost Packages

If a package shows as delivered by the tracking but you cannot find it check all areas around your house and with your neighbors. If that fails contact the local post office or ups. This is your responsibility not ours.

Shipper insurance is provided at $100 as standard we do not insure packages for any more than $100.
If you would like additional insurance please email us (showtimefreestyle@gmail.com). If an item is lost you the customer will be responsible to make the claim. We will not issue replacement items free of charge on a lost order.

International Customers , Fees , Taxes , Import Duty

International customers are responsible for any import taxes , duty , surcharges or value added tax. This fee changes from country to country. Visit your countries government website if you wish to estimate the cost. If an order is abandoned due to unpaid taxes we will not refund the order. We provide a full itemized invoice for the value of the products attached to each international shipment. None of our products and shipping include any import duty or pre paid taxes for international customers.

Feel free to reach out if any of the above information is unclear. We would much rather answer any questions BEFORE an order is placed than after the order has shipped. We are here to help but please follow the above guidelines before contacting us with an issue.